Returns & Exchange

VapeDeals handles every return and warranty claim directly. If an item is missing or wrong, arrives damaged, is dead on arrival, or fails under the manufacturer's warranty, contact us and we will arrange a credit, a replacement, or a manufacturer return for you.

Claim Windows

• Missing or wrong items: Report within 72 hours of delivery.
• Shipping damage: Report within 72 hours with photos of the packaging and affected items.
• DOA (Dead on Arrival): Report within 7 days of delivery.
• Manufacturer warranty claims: Contact us within the brand's warranty window (typically 30 to 90 days). We handle the claim with the manufacturer.

How to File a Claim

1. Contact us through our contact page with your order number, the affected items, quantities, and a brief description. Photos are required for damage and DOA.
2. We review and respond with next steps within one business day: a credit, a replacement, or a return authorization.
3. For returns we accept: ship the items back with the return authorization. Return shipping on our errors and on DOA items is on us.
4. Approved credit is issued within 5 business days of receiving the return.

Do not ship returns without prior authorization. Unauthorized returns may be refused or delayed.

Non-Returnable

• E-liquids, salt nicotine, and disposables with a broken manufacturer seal (except DOA)
• Pods, cartridges, and coils outside the brand's warranty terms

Non-Defective Returns

Returns for a non-defective reason, such as an item ordered by mistake, need prior authorization and are reviewed case by case.

Credits & Replacements

Approved claims are settled as store credit by default, or as a replacement of the affected items where available. Refunds to the original payment method are handled case by case. Contact us to request one.