Returns & Exchange

We stand behind every product VapeDeals.co ships. If something arrives defective or isn't what you ordered, we'll make it right. Please read this policy carefully — vapor products have tighter return rules than most consumer categories due to federal and state regulations.

Return Window

• Dead on Arrival (DOA): Report within 72 hours of delivery.
• Defective Hardware: Within 30 days of delivery, under manufacturer warranty.
• Unopened Items: Within 30 days of delivery, in original sealed packaging, for store credit or refund.

What We Cannot Accept

For health, safety, and regulatory reasons, the following items are non-returnable once the manufacturer seal is broken:

• E-liquids, salt nicotine, and any pre-filled bottles
• Disposable vapes
• Pods, cartridges, and cartomizers
• Replacement coils and atomizer heads
• Drip tips and mouthpieces

These items are only returnable if unopened, the factory seal is intact, and the return is filed within 30 days of delivery.

How to Request a Return (RMA)

1. Email [email protected] with your order number, the item(s) you want to return, the reason, and photos (required for DOA / defective claims).
2. Our team reviews the request — usually within 1 business day — and issues an RMA number and return shipping instructions.
3. Ship the item back in its original packaging. Write the RMA number on the outside of the box.
4. Once we receive and inspect the return, we issue the refund or replacement within 5 business days.

Do not ship returns without an RMA number. Unauthorized returns may be refused or delayed.

Return Shipping

• Our error or defective product: We cover return shipping.
• Buyer's remorse or ordering mistake: You cover return shipping.

Refunds

Approved refunds are issued to the original payment method within 5 business days of our receiving the return. Depending on your bank, it may take an additional 3 – 10 business days for the refund to appear on your statement. Store credit refunds are issued immediately on approval.

Restocking Fee

Non-defective returns (buyer's remorse, wrong item ordered) may be subject to a 15% restocking fee, deducted from the refund.

Manufacturer Warranties

Most devices carry a 90-day manufacturer warranty against manufacturing defects. Coils, pods, and consumables are not covered. We facilitate manufacturer warranty claims on your behalf — contact us and we'll handle the paperwork with the brand.

Order Cancellations

Orders can be canceled before they ship. Once a package has a tracking number and has been handed off for delivery, we cannot cancel it — you will need to file a return after delivery.