Please read our entire return policy before emailing us for a return, refund, or exchange.

Return and Exchange Periods

Please allow up to 15 days for full delivery of your order. Our return policy lasts 30 days. All items must be inspected upon delivery to ensure they are in working condition. After 30 days, we cannot offer a refund or exchange.

Order Cancellation & Modification

You may request order cancellation or modification via email. However, once your order begins processing at our fulfillment center, it cannot be canceled.

If an order has entered processing, it must be returned per the policy below. We recommend reviewing your order carefully before submitting as changes may delay delivery.

If the shipping address is incorrect, a new order must be placed. Exceptions may be made for customers with no chargeback history. Address changes are handled on a case-by-case basis by our customer service team.

Terms & Conditions of Refund or Exchange

To be eligible for a return:

• The item must be unused and in its original condition.
• Include only defective products in the return. Do not return working items.
• Open but fully functional items returned will incur a 20% restocking fee.

Non-Returnable / Non-Exchangeable / Non-Refundable Items

Due to sanitary and safety reasons, we cannot accept returns for the following:

• Vape Juice / Vape Liquid
• Drip Tips
• Cartridges
• Coils
• Used or Opened Tanks / RDA / RDTA
• Wicks, Wire, Cotton
• Tanks, Atomizers, Cartomizers
• Batteries, Chargers
• Disposables

We also do not accept returns on:

• Products with physical or water damage
• Free or promotional items
• Custom orders through a sales rep
• Opened merchandise

We are not responsible for e-liquid discoloration or packaging issues. Use of our products is at your own risk.

Return Process

1. Information Required

Email us with the following:

• Full Name
• Order Number and Date
• Product Name (Brand, Model, Color)
• Type of Return (e.g., Defective, DOA, Wrong Item, Buyer’s Remorse)
• Photo or video proof showing barcode, serial number, and QR code
• Requested action: Refund, Store Credit, or Replacement

Incomplete requests will not be processed.

2. Return Shipping & Inspection

Once approved, ship the item using your own label. All returns must:

• Be free of physical damage or excessive scratches
• Include all original accessories
• Be properly packaged to avoid damage during transit

If the carrier is at fault for transit damage, you will not be held liable as long as you packaged the item with care.

3. Refund, Store Credit or Exchange

After inspection (1–3 business days), we will process your request accordingly. Store credit is issued for missing items by default.

Refunds may take 3–7 business days to post after processing. Depending on your bank, it may take up to 10 days for the credit to appear.

Shipping charges are non-refundable.

Late or Missing Refunds

If you haven't received a refund:

• Double-check your bank account
• Contact your credit card provider
• Contact your bank (processing delays are common)
• Email us if you’ve completed all steps and still have not received your refund

Clearance or Sale Items

Only regular-priced items are refundable. Clearance items are final sale. If sold out, we will contact you to choose a replacement item.

Invalid Returns

If your return doesn’t qualify, no refund will be issued. To get the item back, you must cover the return shipping fee.

DOA, Missing, or Incorrect Items

Report all DOA, missing components, or incorrect item issues within 72 hours of delivery. Only DOA returns are accepted for excluded items, and only within this timeframe.

Warranty does not cover damage from misuse, disassembly, or modification.

Buyer’s Remorse

Returns are not accepted for used or opened items. To qualify, the item must be:

• Unopened
• Unused
• In original sealed packaging

All remorse-based returns require pre-authorization via email.